F.A.Q.

How do I contact BC Surf & Sport?

It’s our goal to answer all of your questions and to help you find the best products to meet your needs.
Our corporate office is located at 1701 North Federal Highway, Fort Lauderdale, FL 33305. We also have stores in Colorado, Georgia, Nebraska, Utah and Washington.
You may call us toll free at 1 (800)528-9061.
Click HERE for complete store listing and information.

 

What hours can I reach someone by phone?

Customer service hours are 9am to 6pm Monday-Friday Eastern Standard Time. 1-800-528-9061

 

How long has BC Surf & Sport been in business?

BC Surf & Sport was started in 1977 in Fort Lauderdale, Florida as a surf shop. Over the years and with the same owner, BC Surf & Sport has expanded into 6 states with 17 stores. We now serve the skate, snowboard and surf markets with the latest and best products on the market.

 

What are my payment options?

We accept the following credit cards: Visa, MasterCard, Discover, American Express. We will accept payments from “VERIFIED” PayPal Customers. Using Paypal, you must log on to your Paypal account and enter paypal@bcsurf.com as the email address to pay. Any payments from Unverified Paypal Buyers will be refunded LESS the Paypal FEES! Once funds (US Funds) have been received and verified, your order will ship. If payment is not received within two days, your order will be cancelled.

 

Is it safe to give my personal and payment information over the internet on BC Surf & Sports website?

We use 128/256 bit* encryption when transmitting order information and $100,000 warranty to provide extra assurance that our website is safe to conduct on-line business with.

 

What are the details of BC Surf & Sports free shipping promotion?

All purchases over $75 receive free ground shipping for the contiguous lower 48 United States, excluding surfboards and paddleboards. Purchases under $75 qualify for a $4.99 flat rate.
Please click on HERE for more details on BC Surf’s Free Shipping Promotion.

 

Do You Charge Sales Tax On Your Orders?

With orders placed online with BC Surf, sales tax is not applied unless the purchaser resides in Colorado, Florida, Georgia, Nebraska, Utah or Washington state.
For more details about how sales tax is applied to orders, please click HERE.

 

How Do I Figure Out International Shipping Rates?

First, add the item or items to your cart. Then proceed to checkout (don’t worry—proceeding to checkout doesn’t make you obligated to purchase anything). Enter your mailing address in the billing and shipping fields. Once you change the country, the page will show you the shipping charges.

You may also check out International Shipping Rates page. Click HERE.

 

What Brands Cannot Be Shipped Out Of The US?

For a complete list of all the brands that we are not permitted to ship outside the US, please click HERE.

 

When Will My New Gear Arrive?

Expected delivery is determined by the day you place the order and the shipping method of preference for which you want your purchase to be delivered.
Please visit our Shipping Times page by clicking HERE.

 

How Do I Return Or Exchange An Order?

All products may be returned for refund or exchange within 30 days of receipt. Product must be in new condition and still have all tags and packaging. All products are guaranteed against defects in workmanship according to the manufacturers warranty. Please enclose a copy of the receipt and reason for returning or e-mail Customer Service. Shipping costs will be refunded only if we shipped the wrong product or if the item was defective. All returns must be pre-paid, no COD’s will be accepted.

Please contact Customer Service via E-mail or call 9am to 6pm Monday-Friday Eastern Standard Time, 1-800-528-9061

For additional information on our Return & Exchange Policies, please click HERE.

 

How Do I Chat Online?

Instant gratification – it’s what Live Help is here for. Simply click the Chat Now button in the lower right-hand corner of your screen, or click on the Contact Us link in the column on the left.