General Order Information
Creating an Account
You don’t have to have an account to shop at BC Surf & Sport, but there are advantages to creating one:
- 1. Check the status of your order and track it via a UPS link
- 2. View your order history, a detailed list of each order you have placed with us
- 3. Print and reprint receipts from previous orders
- 4. If you need to make a return, initiate the process immediately from our website and track the refund
- 5. Shop with just a click of a mouse as your shipping, billing, and credit card information is encrypted and stored in your account (which you can amend as needed). Click here to view our Privacy and Securities.
To create your account, click on My Account located at the top of every page. Log in as a New Customer. Fill in your email address and a password, then click “Create New Account.” When you return to our site, log in as a Returning Customer.
You can change account information at any time by clicking on My Account.
We accept the following credit cards:
- American Express
Verified PayPal Information
We will accept payments from “VERIFIED” PayPal Customers. Using Paypal, you must log on to your paypall account and enter firstname.lastname@example.org as the email address to pay. Any payments from Unverified Paypal Buyers will be refunded LESS the Paypal FEES! Once funds (US Funds) have been received and verified, your order will ship. If payment is not recieved within two days, your order will be cancelled.
BC Surf does not charge sales tax for US shipments being delivered outside of Colorado, Florida, Georgia, Nebraska, Utah & Washington. Orders being delivered within the aforementioned states are subject to sales tax.
Changing or Canceling an Order
If after placing your order you realize that you need to cancel or make a change to your order, please call us immediately at 800-528-9061. There is no guarantee that when you call your order will still be in our processing department as it may have already gone out. We will do our best to help. We reserve the right to ship or not ship any product at any time for whatever reason!